WALGREENS
AI-Powered Prescription Platform
Streamlining patient enrollment and medication adherence through intelligent data aggregation
CLIENT
Walgreens
ROLE
Design Director
AGENCY
frog, a Capgemini Invent company
DELIVERABLES
Educational Platform, Video Series, Medical Materials, POS Conference Materials
THE CHALLENGE
Manual Processes Creating Patient Barriers
Core Problems
Manual enrollment creating friction and errors
Fragmented healthcare data systems
No centralized adherence tracking
Pharmacist administrative burden
Patients abandoning treatment due to complexity
Lost revenue from prescription abandonment
Walgreens faced a significant operational challenge: the manual patient enrollment process for specialty medications was creating friction, errors, and delays that negatively impacted both patient outcomes and pharmacist efficiency.
Manual paper-based enrollment processes were prone to errors and omissions. Patients struggled to navigate complex specialty medication requirements. Pharmacists spent excessive time on administrative tasks versus patient care.
The challenge was to create a digital solution that could aggregate disparate healthcare data, provide intelligent prescription recommendations, and streamline the entire patient journey—from enrollment through ongoing adherence tracking.
WORKING CROSS PLATFORM
Ensuring Alignment with Multiple Stakeholders
OUR APPROACH
AI-Driven Multi-Stakeholder Platform
We designed an AI-driven patient experience platform serving multiple stakeholders simultaneously: patients needing simplicity, pharmacists needing efficiency, and healthcare providers needing outcomes data.
The platform aggregates healthcare data from multiple sources, uses machine learning to provide personalized prescription recommendations, and enables real-time adherence tracking with proactive intervention capabilities.
01
Patient Portal
Simplified enrollment, medication reminders, status tracking, educational resources
02
Pharmacist Dashboard
Centralized pipeline view, AI recommendations, adherence alerts, outcomes tracking
03
AI/ML Engine
Prescription recommendations, adherence prediction, data aggregation, risk stratification
04
HIPAA Compliance
Prescription recommendations, adherence prediction, data aggregation, risk stratification
EXECUTION
Integrated Platform Architecture
Platform Features
Intelligent form pre-population using existing patient data
Real-time prescription status tracking and notifications
AI-powered prescription recommendations for pharmacists
Adherence risk alerts with intervention prompts
Integration with Walgreens pharmacy systems and EHRs
Mobile-responsive design for patient access anywhere
Secure messaging between patients and pharmacy teams
IMPACT
Platform Transformation Results
Hours
VS DAYS ENROLLMENT
Real-Time
ADHERENCE TRACKING
AI-Driven
RECOMMENDATIONS
Business & Patient Outcomes
Streamlined patient enrollment from days to hours
Reduced enrollment errors through intelligent validation
Enabled real-time adherence tracking across patient population
Freed pharmacist time for patient counseling versus paperwork
Improved patient satisfaction with specialty medication experience
Created scalable platform for future Walgreens digital health initiatives
Increased specialty pharmacy revenue through reduced abandonment
Successfully aggregated data from fragmented healthcare systems
KEY LEARNINGS
What This Project Demonstrates
The most impactful digital health platforms don't just digitize existing processes—they fundamentally reimagine the patient and provider experience by removing friction and adding intelligence.
This project demonstrated that AI and machine learning can solve real healthcare problems when applied thoughtfully. By focusing on actual pain points rather than technology for technology's sake, we created a platform that genuinely improved outcomes for all stakeholders.
THIS PROJECT DEMONSTRATES MY ABILITY TO
Design complex healthcare technology platforms serving multiple stakeholders
Apply AI/ML to patient experience and clinical workflows effectively
Navigate HIPAA compliance and healthcare data security requirements
Conduct user research and translate insights into product requirements
Manage technical implementation while maintaining patient outcome focus
Lead change management in pharmacy and healthcare settings
Build scalable platforms that reduce operational costs while improving care